Support Center

Account Opening

Yes, of course. We actively encourage clients to test our demo environment first, you can register via the following link: https://portal.zeromarkets.com/zo-EN/demo/register

Once you successfully complete our electronic verification, which only takes a couple of minutes, you will be up and trading.

You can access a large range of forex currency pairs, CFD equities, futures, indices, shares, and commodities. In total, we offer over 10,000 instruments.

Yes, Zero supports the opening of multiple accounts. Please contact [email protected] for further details and assistance.

Account types include Individual, Joint, Sole Trader, Company, Individual Trustee, and Corporate Trustee. At the time of registration, select the appropriate account type.

For MT4 and MT5 the minimum opening balance is USD 200 or $200 in the base currency. For IRESS CFD accounts the minimum opening balance is USD 1,000 or $1,000 in the base currency.

You don’t need to download any software with IRESS it simply runs on any browser. Downloading and installing software is required for the MT4 and MT5 platforms. However you can also trade on the Web Trader platform which requires no download.

You can open an account in AUD, USD, EUR, GBP, SGD, HKD, JPY, NZD, CHF or CAD

Yes! MT4, MT5 and IRESS are supported on mobile platforms. To download, please search IRESS or MetaTrader4 and MetraTrader 5 on the App Stores.

For some specific countries, we may be able to accept one of the following documents as the proof of residence document: 1. Confirmation of residential address from their local municipality 2. An additional ID document + the PO Box POR document 3. An employment or rental agreement which includes the residential address 4. A police record or a local tax form

We will require proof of identity and proof of residence for all directors and beneficial owners. We will also require the certificate of incorporation and memorandum of articles of association. If the beneficial owner is another entity we will also require additional documentation, please reach out to our onboarding team ([email protected]) for more information.

All corporate applications will require an LEI (Legal Entity Identifier).If you do not already have one there are various sites to apply via including https://www.lei.direct/

Yes. To open multiple accounts, log into your client portal and open them from here. Or send an email to [email protected] with your name, existing account number and your request.

Please use this link for the Client Area: https://portal.zeromarkets.com/

Yes, you can have up to eight trading accounts. You can open additional accounts anytime via your Clients Area (https://portal.fpmarkets.com/) by selecting ‘Accounts Summary’ and then ‘Add Live Account’.

Call us on (+61 2 8252 6866 ) or email us [email protected]. You will need to verify your identity.

If you have two accounts and accidentally transferred money into the wrong one, you can simply make an internal transfer by emails us [email protected] stating the account name, numbers and the amount you want transferred.

Please use the ‘Forgot Password’ link on the main login page here: https://portal.zeromarkets.com/

If you have an MT4/MT5 account simply request this within the client portal or feel free to email [email protected] with your account number, name and your desired leverage. If you are using the IRESS platform you would have chosen either a leveraged or a non-leveraged account during the application process. If you want to switch please email [email protected] with your request.

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