For faster processing all account holders are now required to submit withdrawal requests from inside the Client Portal Login. If you do not yet have access to your Client Portal please follow the Access Instructions.
If you have not made a withdrawal in the past, please note:
Withdrawal requests cut off time is 12:00 AEST/AEDT. If your withdrawal is submitted before this time it will be processed on the day of receipt. If your withdrawal is submitted after this time it will be processed on the following business day.
ZERO Markets does not charge any additional fees for deposits or withdrawals. You should however be aware that you may incur fees on payments to and from some international banking institutions. ZERO Markets accepts no responsibility for any such bank fees.
For International Bank Wire withdrawals, we pass the transfer fees charged by our banking institution. International Wire Transfer fees are approximately $20 USD, this fee is deducted from the amount of your withdrawal. International Telegraphic Wire Transfers will usually take 3-5 business days to reach your bank account.
Domestic Bank Wire withdrawals within Australia in AUD currency do not incur any additional bank charges. Domestic Bank Transfers within Australia will usually reach your bank within 2-3 business days.
Credit / Debit Card withdrawals are processed free of charge. Once processed, Credit / Debit Card withdrawals may take 3-5 business days to reach you credit card. You should however be aware that in some rare occasions, this may sometimes take up to 10 business days depending on the banks end.
If you have funded any of your trading accounts using a credit / debit card within the last 60 days of placing a new withdrawal request, then all withdrawals will be prioritized to be processed as a refund back to the same credit / debit card first, unless the deposited amount via that card has already been withdrawn.
Paypal / Neteller / Skrill withdrawals must be made from the same account from where the funds were sent initially. These transactions are processed free of charge and are instant once processed.